Collaboration with: Tech Leads, Development Team, Business Analysts, QC Team, DevOps Team (Based in Egypt)
Job Overview
As Project Manager, you will lead client engagement and drive the ongoing evolution of our software products and projects. You will manage customer relationships, refine requirements, and provide clear, actionable input to the engineering teams. Your responsibilities focus on harnessing customer and market insights to guide product evolution, ensuring existing solutions continue to meet customer needs while contributing to the vision for next-generation offerings. You will work closely with distributed teams to ensure customer needs are well understood, translated into structured priorities, and delivered with quality and efficiency.
Key Responsibilities
Customer Management & Communication
- Serve as the primary point of contact for customers, ensuring clear, consistent, and professional communication.
- Organize and lead meetings with customers, business analysts, and tech leads in Egypt to align on product requirements and priorities.
- Translate customer needs into well-structured requirements, ensuring clarity and feasibility for the engineering team in Egypt.
- Track and document customer feedback, requests, and concerns, facilitating their integration into the product roadmap.
- Manage the offering process, including the preparation and submission of proposals to customers, ensuring they are accurate, competitive, and aligned with customer needs and business objectives, while proactively identifying opportunities for upselling.
Product Roadmap Management
- Define and maintain product roadmaps, schedules, and feature prioritization.
- Collaborate with internal stakeholders to ensure alignment between customer needs and business objectives.
- Keep track of resource allocation and project progress using man-days rather than monetary budgeting.
- Proactively track, manage, and mitigate risks and issues that may impact the project timeline or delivery.
Cross-Team Collaboration & Coordination
- Act as a bridge between customers and the development team in Egypt, ensuring smooth collaboration.
- Ensure that business analysts and technical teams have a clear understanding of product requirements and priorities.
- Work closely with the Egypt-based teams while maintaining an independent role from their direct management structure.
- Facilitate a strong working relationship between teams in Switzerland and Egypt, ensuring continuous alignment.
Security & Access Management
- Oversee and regulate controlled access to the production environment, ensuring compliance with security policies.
- Ensure that the Egypt-based development and DevOps teams have access to production systems only when necessary and with proper approvals.
- May take on cloud administration responsibilities or delegate such tasks to the Egypt-based DevOps team, granting temporary privileges as needed.
- Act as the gatekeeper for access requests, ensuring security and compliance at all levels.
Qualifications
- Minimum 3 years of experience managing software-related projects or products in a customer-facing capacity, with a proven track record of successful delivery.
- Excellent communication and interpersonal skills, with fluency in both German and English.
- Strong organizational skills, capable of coordinating multiple projects and stakeholders simultaneously.
- Experience in gathering and translating customer requirements into structured deliverables, as well as preparing and submitting proposals or offers.
Please send your application to people@modeso.ch
